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Last updated: [09 January 2026]

Terms and Conditions

These Terms and Conditions (“T&Cs”) apply to all yacht charters, sailing trips, training charters, and related services provided by TARIFA d.o.o. (“Company”).

  • 1. DEFINITIONS AND CONTRACTUAL HIERARCHY

For the purposes of these Terms and Conditions:

  • Company / Owner means TARIFA d.o.o.
  • Customer / Charterer means the person booking and paying for the charter.
  • Guest(s) means all persons participating in the charter.
  • Yacht / Vessel means the yacht specified in the booking or contract.
  • Skipper means the professional skipper provided by the Company.
  • Charter means any day trip, multi-day charter, or training charter.

The following documents form the contractual relationship, in this order of priority:

  1. Signed Yacht Charter Contract (if applicable)
  2. These Terms and Conditions
  3. Website information, booking confirmations, and written offers

By making a payment, the Customer confirms acceptance of these Terms and Conditions.

  • 2. RESERVATION AND PAYMENT

Reservations may be made via email, telephone, online booking, or direct communication.

The Charter becomes binding upon receipt of payment.

Payment terms:

  • Day trips and short experiences: 100% payment upon booking
  • Multi-day and training charters:
    • 50% upon booking
    • 50% no later than 4 weeks before charter start

Offers are valid for 7 days, unless otherwise stated.

Failure to make payments on time entitles the Company to cancel the booking and apply cancellation fees.

  • 3. PRICES, VAT AND TAXES

All prices are stated exclusive of VAT, unless expressly stated otherwise. Applicable VAT rates:

  • Yacht charter (overnight accommodation): 13% VAT
  • Services and extras (skipper services, training, cleaning, provisioning, transfers): 25% VAT
  • Tourist tax is charged separately per person per night and is not subject to VAT

The final payable amount is confirmed before charter commencement.

  • 4. INCLUDED AND NOT INCLUDED IN THE CHARTER PRICE

Included in the charter rental price:

  • Yacht rental equipped according to the Company’s inventory list
  • Dinghy
  • Outboard engine
  • Standard safety equipment
  • Bedding and towels
  • Basic kitchen equipment and utensils

Not included in the charter rental price:

  • Skipper services (paid additionally)
  • Fuel (charged according to actual consumption)
  • Food and beverages
  • Restaurants and catering services
  • Marina, port, and mooring fees
  • Tourist tax
  • Skipper meals
  • Transfers
  • Final cleaning 
  • Beach towels
  • Optional extras unless agreed in writing
  • 5. SKIPPER AND AUTHORITY ON BOARD

All yachts are offered exclusively with a mandatory skipper, provided by the Company and paid additionally unless otherwise agreed.

The skipper is responsible for:

  • Navigation and route planning
  • Mooring, anchoring, and maneuvering
  • Compliance with maritime regulations
  • Safety of the vessel and all Guests

The skipper has the right to change the route, schedule, or activities at any time for safety or operational reasons.

The skipper is not obliged to provide instruction unless a training charter has been booked.

All Guests must follow the skipper’s instructions at all times.

  • 6. CAPACITY
  • Legal vessel capacity: 8 persons
  • Day trips: maximum 7 Guests
  • Overnight charters: recommended maximum 4–5 Guests

The recommended overnight capacity is stated solely for optimal comfort of Guests and does not affect the legal registration of the vessel.

The Company reserves the right to refuse boarding if capacity limits are exceeded.

  • 7. SECURITY DEPOSIT

Before check-in, a refundable security deposit must be paid in cash.

The deposit is returned immediately at check-out, subject to inspection and deduction for damages, losses, broken or missing inventory, or unpaid costs.

  • 8. CHECK-IN AND CHECK-OUT

Multi-day charters:

  • Check-in: 18:00
  • Return to marina: day before check-out by 18:00
  • Check-out: 09:00

Late check-out until 13:00: €200
Check-outs after 13:00 are charged as an additional charter day.
Early check-in before 14:00 is charged as an additional charter day.

Day trips:

Check-in and check-out times for day trips depend on the individual agreement and itinerary confirmed in writing.

  • 9. CANCELLATION BY CUSTOMER

If the Customer cancels the Charter and no replacement is found, the Company retains:

  • 61 days or more before charter: 30% of charter price
  • 60–31 days before charter: 50% of charter price
  • 30 days or less before charter: 100% of charter price

Cancellation fees do not apply to extras.

The Company strongly recommends that Customers take out independent travel insurance.

  • 9.1 Cancellation of Crew Services

For non-permanent crew members booked at the Customer’s request (including, but not limited to, skipper, cook, hostess, or other service personnel), changes or cancellations are subject to the following fees if cancelled within 30 days prior to the start of the Charter:

  • 30–14 days prior to charter: 30% of the crew service fees
  • 14–7 days prior to charter: 50% of the crew service fees
  • Less than 7 days prior to charter: 100% of the crew service fees

These fees apply only to the affected crew services and are independent of the cancellation terms applicable to the Charter itself.

The Customer acknowledges that crew services are arranged specifically for the Charter dates and that late cancellations may result in unavoidable costs for the Company.

  • 10. WEATHER AND FORCE MAJEURE

The skipper determines whether weather or sea conditions are unsafe.

Adverse weather does not automatically entitle the Customer to a refund.

Where possible, the Company will attempt to adjust the route, timing, or itinerary, but is not obliged to refund or issue credit.

Force majeure includes events beyond reasonable control, including severe weather, port authority restrictions, strikes, natural disasters, or similar events.

  • 11. CANCELLATION OR TERMINATION BY THE COMPANY

The Company reserves the right to cancel or terminate the Charter at any time, including before or during the Charter period, if required for reasons of safety, force majeure, technical issues, weather or sea conditions, port authority restrictions, non-compliance with these Terms and Conditions, or other circumstances beyond the Company’s reasonable control.

The Company may also cancel the Charter if the Customer or any Guest:

  • fails to comply with skipper instructions,
  • behaves in a manner that endangers safety,
  • is under the influence of alcohol or drugs,
  • brings weapons or prohibited items on board, or
  • provides false, incomplete, or misleading information.

Any refund, rescheduling, or credit shall be determined at the Company’s discretion, taking into account the reason for cancellation and services already provided.

The Company shall not be liable for indirect losses such as travel or accommodation costs.

  • 12. OBLIGATIONS AND RESPONSIBILITIES OF THE CUSTOMER AND GUESTS

The Customer and all Guests must:

  • Treat the yacht, equipment, and inventory with due care
  • Follow all skipper instructions at all times
  • Respect the yacht, crew, and other Guests
  • Comply with all applicable laws and regulations

The following are strictly prohibited on board:

  • Intoxication that endangers safety
  • Illegal drugs
  • Weapons or dangerous items

Any damage to the yacht or inventory will be charged to the Customer.

  • 13. GUEST INFORMATION AND HEALTH DISCLOSURE

The Customer must provide complete, accurate, and truthful information about all Guests via the Company’s Guest Information Form.

All medical conditions, allergies, or physical limitations must be disclosed in advance.

Failure to provide correct information may result in refusal of boarding, route changes, or termination of the Charter without refund, where required for safety.

  • 14. INSURANCE AND LIABILITY

The vessel is insured in accordance with Croatian law.

Customer liability is limited to the security deposit, except in cases of gross negligence, intent, or non-reported damage.

The Company is not liable for personal belongings of Guests.

Customers may arrange additional personal or travel insurance at their own discretion.

Nothing in these Terms excludes liability for death or personal injury where prohibited by law.

  • 15. RIGHT OF WITHDRAWAL (EU CONSUMER NOTICE)

In accordance with Article 16(l) of Directive 2011/83/EU, the right of withdrawal does not apply to leisure services provided on a specific date or within a specific period, including yacht charters and sailing trips.

By booking a Charter for a specific date, the Customer acknowledges that no statutory 14-day withdrawal right applies.

  • 16. COMPLAINTS

Any complaints must be submitted in writing at check-out.
Complaints submitted after check-out cannot be considered.

  • 17. DATA PROTECTION AND COOKIES

Personal data is processed in accordance with the Company’s Privacy Policy.

This website uses cookies. Further information is available in the Cookie Policy.

  • 18. GOVERNING LAW AND JURISDICTION

These Terms are governed by Croatian law.
The competent court is Šibenik, Croatia.

EU consumers may use the Online Dispute Resolution platform:
https://ec.europa.eu/odr

  • 19. LANGUAGE AND SEVERABILITY

These Terms and Conditions are drafted in English. In the event of any translation, the English version shall prevail.

If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

  • 20. COMPANY DETAILS

TARIFA d.o.o.
Francesca Tenchinija 2, 10090 Zagreb, Croatia
MB: 02482452
OIB: 86182522046

Bank: Zagrebačka banka d.d.
IBAN: HR5523600001102786366
BIC: ZABAHR2X

Thank you for choosing The Luna Sailing.
We look forward to welcoming you on board and wish you a safe and enjoyable experience at sea.