Last updated: [09 January 2026]
Privacy Policy
Tarifa d.o.o. (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Croatian data protection laws.
Company name: Tarifa d.o.o.
Registered address: Francesca Tenchinija 2, 10 090 Zagreb, Croatia]
OIB: 86182522046
Email: info@thelunasailing.com
Website: The Luna Sailing – Experience
Privacy contact: info@thelunasailing.com
(We have not appointed a Data Protection Officer as we are not legally required to do so.)
Name and surname
Email address
Phone number
Booking and inquiry details (dates, number of guests, itinerary preferences)
Messages sent via forms, email, or messaging services
Invoicing data (if applicable)
Passenger details required for booking or legal compliance
Payment status and references (payments processed by third-party providers)
IP address
Browser and device type
Pages visited, date/time of access
Cookies and similar technologies
If you book through a platform or agency (e.g. charter or booking platforms), we may receive your contact and booking data from them in order to perform the service.
Note: We do not intentionally process special categories of personal data (GDPR Art. 9), unless strictly required by law and with appropriate safeguards.
| Purpose | Legal Basis |
|---|---|
| Responding to inquiries and requests | Pre-contractual steps (Art. 6(1)(b)) |
| Managing bookings and providing sailing services | Contract performance (Art. 6(1)(b)) |
| Invoicing and accounting | Legal obligation (Art. 6(1)(c)) |
| Operational communication (weather, safety, logistics) | Contract / Legitimate interest (Art. 6(1)(b), (f)) |
| Website security and performance | Legitimate interest (Art. 6(1)(f)) |
| Marketing communications | Consent (Art. 6(1)(a)) |
| Analytics and cookies | Consent (Art. 6(1)(a)) |
We retain personal data only for as long as necessary for the purposes described above, unless a longer retention period is required by law.
Example retention periods:
Inquiries without booking: [12 months]
Booking and customer communication data: [5 years]
Invoices and accounting records: [in accordance with Croatian law]
Marketing data: until consent is withdrawn
Website logs: [30–90 days]
We may share personal data with trusted third-party service providers only where necessary, including:
Website hosting and IT providers
Booking and charter management platforms
Payment service providers
Accounting and legal service providers
All processors act under contractual obligations to protect personal data.
Some service providers may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards, such as Standard Contractual Clauses or adequacy decisions, are in place.
We use cookies to ensure website functionality and, with your consent, to analyze traffic and improve our services.
Essential cookies: required for website operation
Analytics cookies: used only with consent
Marketing cookies: used only with consent
You can manage your cookie preferences at any time via [Cookie Settings].
We will send marketing communications only if you have given explicit consent. You may withdraw your consent at any time by using the unsubscribe link or contacting us at info@thelunasailing.com.
You have the right to:
Access your personal data
Rectify inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Data portability
Object to processing
Withdraw consent at any time
Not be subject to automated decision-making or profiling
To exercise your rights, contact: info@thelunasailing.com
We apply appropriate technical and organizational measures to protect personal data.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with:
Agencija za zaštitu osobnih podataka (AZOP)
Website: https://azop.hr
Our services are intended for adults. We do not knowingly collect personal data from children without parental involvement.
We apply appropriate technical and organizational measures to protect personal data. However, no online transmission or storage method is completely secure.
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
For privacy-related questions, please contact:
📧 info@thelunasailing.com
